KOH SUNGLASSES POLICY
The main objective behind developing the KOH Sunglasses brand is to offer our customers exceptional quality products that combine style, functionality, and protection. Our policies are listed below. Please review them and contact us if you would like to learn more.
SHIPPING AND DELIVERY
What you need to know
SHIPMENT
We ship worldwide via reliable courier services. Our delivery times vary depending on the customer's location. Once your order has been shipped, you will receive tracking information so you can track your package.
PROCESSING TIME
After an order is placed, our order processing team prepares it for shipment. Processing time may vary depending on our current order volume, but orders are generally processed within 48-72 hours of receipt.
DELIVERY
Delivery will be made to the shipping address provided during the checkout process. A valid and complete address must be provided to ensure successful delivery. If the package cannot be delivered, a notification will be left for the customer to collect it from the nearest post office.
SHIPPING COSTS
Shipping costs are calculated automatically based on the order weight and shipping location. Shipping costs are displayed during the checkout process on our website.
INFORMATION ON POSSIBLE ADDITIONAL COSTS.
Shipments made from mainland Spain are delivered without customs costs within the European Union.
For orders shipped from mainland Spain to countries outside the European Union, local taxes, VAT, and/or customs duties may apply according to the regulations of the destination country. These costs are the responsibility of the customer.
Shipments from the Canary Islands are made only within the Canary Islands and do not generate customs charges.
RETURNS
How it works
At KOH Sunglasses, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your purchase, you can return the item within 14 days of delivery. - Quality Guarantee - Easy and free exchanges and returns. *first 14 days -
To qualify for a return, the item must be in the same condition as when it was received, unused, and in its original packaging. Damaged items or items showing signs of use will not be accepted for return.
To initiate a return, please contact our customer service team via our contact email address. Provide your order number and a brief description of the reason for the return. We will then contact you with detailed instructions on how to ship the item back.
Once we receive the returned item and verify its condition, we will proceed to send the new product.
At KOH Sunglasses, we strive to provide exceptional service and ensure customer satisfaction with every purchase. If you have any questions or concerns about our return policy, please don't hesitate to contact us. We are available to assist you at any time.
GUARANTEES
At KOH Sunglasses, we care about customer satisfaction and pride ourselves on offering high-quality products. We understand the importance of ensuring your KOH sunglasses meet your expectations and are in optimal condition. Therefore, we offer the following warranty policy.
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Quality Guarantee: We guarantee that our KOH sunglasses are made with high-quality materials and expert workmanship. If you experience any manufacturing defects within 14 days of receiving your order, we promise to repair or replace the product free of charge.
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Protection against defects: Our warranty covers manufacturing defects, such as material flaws, hinge problems, coating peeling, or any other defect that affects the functionality and durability of the sunglasses. However, it does not cover damage caused by misuse, negligence, accidents, improper handling, or normal wear and tear.
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Claims process: If you believe your product meets the warranty criteria, please contact our customer service team as soon as possible. Our team will guide you through the claims process and provide instructions on how to send your sunglasses for evaluation. It is important to keep your proof of purchase to verify warranty eligibility.
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Fair Assessment: Once we receive your sunglasses for evaluation, our expert technical team will determine if the defects are covered by our warranty. If the issue is confirmed to be within the warranty terms, we will promptly repair or replace the sunglasses at no additional cost to you.
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Limitations: Our warranty does not cover accidental damage, scratches on the lenses, or loss or theft of the sunglasses. Additionally, any unauthorized alteration to the sunglasses will void the warranty. Remember to follow the care and cleaning instructions provided in the FAQ section to ensure your sunglasses remain in good condition.
If for any reason you are not satisfied with your sunglasses within 14 days, you can exchange or return them as long as they are in optimal condition.
At KOH Sunglasses, we strive to offer a fair and transparent warranty. We want you to fully enjoy your sunglasses and have confidence in the quality of our products. If you have any further questions about our warranty policy, please don't hesitate to contact us.
LEGAL NOTICE
KOH Sunglasses
El Médano, 38612, Tenerife, Spain
Tel: +34 616 014 417
info@kohsunglasses.com
Web page: www.kohsunglasses.com
Authorized Representative: J. Kohlenbach - 47828972N
Registered Trademark ®
GENERAL INFORMATION
This website is owned by Koh Sunglasses. By accessing and using this website, you agree to be bound by the terms and conditions described in this legal notice.
INTELLECTUAL PROPERTY
All intellectual property rights to this website, including its designs, text, graphics, logos, images, software, and other content, are the exclusive property of Koh Sunglasses or their respective owners. Reproduction, distribution, modification, or use of any material without the prior written permission of Koh Sunglasses is strictly prohibited.
WEBSITE USE
This website is provided for informational purposes and for the sale of our products. Koh Sunglasses is not liable for any damage or loss that may arise from the use of this website or the information contained herein.
EXTERNAL LINKS
This website may contain links to third-party websites that are not controlled by Koh Sunglasses. Koh Sunglasses is not responsible for the accuracy, truthfulness, or legality of the content of these third-party websites. The inclusion of a link to a third-party website does not imply any association or affiliation between Koh Sunglasses and the third-party website.
RESPONSIBILITY
Koh Sunglasses is not responsible for any damage or loss that may arise from accessing or using this website, including, without limitation, direct, indirect, incidental, consequential, special or punitive damages.
MODIFICATIONS
Koh Sunglasses reserves the right to modify the terms and conditions of this legal notice, as well as any other content on the website, at any time and without prior notice.
APPLICABLE LAW
This legal notice is governed by Spanish law. Any dispute arising from the interpretation or application of this legal notice will be resolved in the Spanish courts.
If you have any questions or concerns about our legal notice, please feel free to contact us via our contact email address.
PRIVACY POLICY
All about information security
GENERAL INFORMATION
At Koh Sunglasses, we take our customers' privacy very seriously. This privacy policy describes how we collect, use, and protect the personal information you provide when using our website.
PERSONAL INFORMATION
We collect personal information that you provide when you make a purchase or contact us through our contact form or email. This information may include your name, ID number, address, email address, phone number, and payment details.
USE OF INFORMATION
We use the personal information we collect to process your orders and payments, send you order notifications, and provide you with exceptional customer service. We may also use your personal information to send you promotional emails about our products or services if you have given us your prior consent.
INFORMATION SECURITY
At Koh Sunglasses, we take the security of your personal information very seriously. We use appropriate organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
SHARE INFORMATION
We do not sell, rent, or share your personal information with third parties, except when necessary to process your order or to comply with applicable laws.
COOKIES
We use cookies to improve your experience on our website and to personalize your visit. Cookies are small text files that are stored on your computer and allow us to recognize you on your next visit. You can change your browser settings to disable cookies, but this may limit your ability to use some features of our website.
MODIFICATIONS
We reserve the right to modify our privacy policy at any time without prior notice. Changes will take effect immediately upon posting on our website.
If you have any questions or concerns about our privacy policy, please feel free to contact us via our contact email.
